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Why Are We The Best?
If we are not the best charter outfit around, we want to know why!
Unlike some ports, Helford Village and Helford Passage don't have a huge amount of passing trade so we wouldn't be in business still if we didn't get over two thirds of our customers returning year on year.
We think the reason people come back time and time again is not because we always fill the boat with enormous fish, but because of the way we run the business.
- Where possible everything is confirmed in writing
- We don't promise trips that we can't fulfill only to cancel in the morning we were supposed to go
- We almost always call the weather the night before
- We return ALL calls and emails promptly, whether we can help or not
- We never short change anyone on time
- Gear losses and fuel burned always come second to catching fish and having a good day
- We take the business seriously but the fishing is always relaxed
"We can't control the fish or the weather but we can do our best to get the rest right"